Shipping policy

Shipping Policy

Welcome to TrustoraOnline Mart. This Shipping Policy explains how orders are processed, shipped, and delivered.

By placing an order, you agree to the terms outlined below.

1. Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed on weekends or public holidays.

  • During high-demand periods, processing times may be slightly extended.

Once an order has been processed, it cannot be modified or canceled.

2. Shipping Time

Because products are shipped directly from trusted suppliers, delivery times may vary.

Estimated delivery time:

  • 7–21 business days (depending on destination)

Shipping times may vary due to:

  • Customs processing

  • Local carrier delays

  • Weather conditions

  • High seasonal demand

  • Incorrect shipping information provided at checkout

Delivery timeframes are estimates and are not guaranteed.

3. Shipping Fees

  • Shipping costs are calculated at checkout (if applicable).

  • Free shipping promotions may be offered from time to time.

Shipping fees are non-refundable unless the error was caused by TrustoraOnline Mart.

4. Order Tracking

Once your order has shipped, a tracking number will be sent via email (if available).

Tracking information may take several days to update depending on the shipping carrier.

5. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided:

  • TrustoraOnline Mart is not responsible for lost packages.

  • Additional shipping charges may apply for reshipment.

6. Lost or Delayed Packages

If your order has not arrived within the estimated delivery window:

  • Please allow additional time for possible delays.

  • Contact customer support for assistance.

TrustoraOnline Mart is not responsible for delays caused by carriers, customs, or events beyond control.

7. Customs & Import Duties

For international orders:

  • Customers are responsible for any customs fees, import duties, or taxes required by their country.

  • TrustoraOnline Mart has no control over these charges.

8. Damaged Packages

If your package arrives damaged:

  • Contact support within 7 days of delivery.

  • Provide clear photos of the damaged item and packaging.

A replacement or refund will be reviewed according to the Return & Refund Policy.

9. Contact Information

For shipping-related questions:

TrustoraOnline Mart

Email:
trustoraonlinemart@gmail.com
tustoraemailmart@gmail.com

Response Time: 24–48 business hours